Dedication Group

CRM / ERP / Reporting

Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Reporting are the critical technology components which all businesses need. Capturing, managing and reporting on customers, sales, fulfilment, and the firm's finances are the back-bone of any well run organisation.

Having the right CRM, ERP and Reporting systems in place give your business the competitive edge; with greater visibility and control over the firm's performance and delivery.

Customer Relationship Management (CRM)

The more you understand your customers, the better you manage your relationships with them and the more efficiently your customer facing staff work; the more competitive your business will be. Customer Relationship Management involves more than simply recording the names and phone numbers of your most important clients. It helps you communicate with all parties related to your business. It helps you track the history and future goals of client relationships. And, most importantly, it helps you strengthen the lifetime value of clients, suppliers and partners to your organisation.

Dedication Group are experts in the scoping, planning and implementation of CRM systems. We provide guidance, not only on the technology and systems involved in a CRM implementation, but also the best practice usage of CRM systems; through business process analysis and end-user training.

Enterprise Resource Planning (ERP)

An ERP system integrates all departments and functions across a company onto a single technology platform; with specific modules for each department. A successful ERP implementation allows for inter-departmental monitoring of business processes (such as order fulfilment from sales to shipping) with management overseeing the enterprise as a whole. Information is used across all levels and departments of the organisation providing end-to-end visibility of business operations.

Dedication Group can help your business understand how an ERP will benefit your organisation. We will work with you to assess your needs, evaluate suitable ERP solutions, and provide a roadmap for your implementation.

Reporting

Reporting is not just about the tool. Reporting is also about ensuring you have the data you need to manage your business more effectively. It is about knowing which questions need answering. And it's about understanding the systems you have, the systems you need, and the end-to-end picture that will bring together all the moving parts and flows of information across your organisation. The best reporting tool will not help you without solid foundations.

That's where Dedication Group can help. We can help you evaluate, select and implement the most appropriate reporting tool for your business' unique needs. More importantly though, we have the expertise and experience to ensure your business data, encumbent systems and business processes are aligned to allow you to answer the right questions for your business.